Refund policy

Right of withdrawal
Pursuant to art. 64 and following of the Consumer Code (Legislative Decree 2005/206), the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
To exercise this right, the customer must send a communication within Sortino Filippo to Food in Sicily within 14 working days from the date of receipt of the goods.
This communication must be sent by registered letter with return receipt, addressed to:
Food in Sicily by Sortino Filippo
Via Niccolò Tommaseo, 19 - 95041 - Caltagirone (CT)
Or by fax at: +39 0933 196 05 48
The fax communication must also be sent within the aforementioned period of 14 working days and followed by a confirmation by registered letter with acknowledgment of receipt.
Once the communication has been received, the Food in Sicily Customer Service in Sortino Filippo will communicate the instructions on how to return the goods to the customer.
The right of withdrawal is subject to the following conditions:
1. The law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product.
2. By law, the shipping costs for returning the goods are charged to the customer.
3. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
4. Food in Sicily di Sortino Filippo is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.
5. In the event of damage to the goods during transport, Sortino Filippo's Food in Sicily will notify the customer of the incident (within 5 working days), to allow him to file a complaint against the courier and obtain a refund. In this case, the product will be made available to the customer for its return simultaneously canceling the request for withdrawal.
Food in Sicily of Sortino Filippo will reimburse the customer the full amount already paid, within 14 days of the return of the goods, by reversing the amount charged to the credit card or by bank transfer. The customer will be responsible for providing the bank details on which to obtain the refund (Code ABI - CAB - Current Account of the invoice holder).
The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where Food in Sicily of Sortino Filippo ascertains:
1. The lack of the external packaging and / or the wrapping containing the purchased product
2. Damage and / or opening of the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, Food in Sicily di Sortino Filippo will return the purchased good to the sender, charging the shipping costs to the same.

Defects of conformity

In case of conformity defects of Products sold by Food in Sicily of Sortino Filippo, the Customer must immediately contact the email address
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction of the price or to the termination of the contract. The Customer forfeits these rights if he does not report the lack of conformity to Food in Sicily di Sortino Filippo within two months from the date on which he discovered the defect.


The information relating to the Products provided through the Site is constantly updated, however it is not possible to guarantee the complete absence of errors.
Food in Sicily di Sortino Filippo reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior communication.


Any complaints must be sent to Food in Sicily in Sortino Filippo by sending an email to or by registered mail to / from the following address:
Food in Sicily by Sortino Filippo
Via Niccolò Tommaseo, 19 - 95041 - Caltagirone (CT)